FREE WORLDWIDE SHIPPING

FAQs

We're very proud of each of our personalised My Family Books. We get to see the very best of your family in your smiling pictures & we know from personal experience just how brightly your baby will smile when they get their hands on their own My Family Book, so it is important to us to make each one as perfect as your family! As every My Family Book is handmade there can be some colour variations/vibrancy from the individual printing & washing process & shape/sizing/placement variations when being compiled. What we promise is that we will take much care to ensure your personalised My Family Book arrives looking its absolute best.

My Family Books are all handcrafted with 100% love & care. We aim to handcraft your personalised My Family Book within 10 business days of receipt of your order. If there is a delay due to demand we will put up information on the website to keep everyone up to date. We'll also let you know as soon as it is packed and in the post to you.

Once your personalised order is placed we are unable to edit the order. So long as your order has not been printed we will be able to cancel your order and arrange for you to recomplete a new order. If you have made a mistake please contact us ASAP at info@myfamilybook.com.au as printing mostly happens within a few hours of ordering.

Of course you can! Gift certificates are also available if you would prefer your special recipient to choose the photos & text themselves.

We use PayPal for payments which allows you to pay by your credit card safely. You do not need to have an account with PayPal to use this method of payment. If you are having issues with PayPal please contact us at info@myfamilybook.com.au as we can provide you with our bank account details to facilitate direct deposit payment.

With little hands at the forefront of the design, My Family Book measures approximately 9.5cm x 9cm x 2cm. This is the perfect size for little hands to carry and explore. It has 12 pages that feature 5 of your personal family photos and accompanying text.

All our black and white soft books have been designed in Australia and are handcrafted in New Zealand.

We only recommend a cold gentle hand spot wash if you find it necessary to wash your book. It comes pre-washed for you so it is ready for immediate use. There will be some fading of the colours as the books are water-resistant not watertight as we have used a non-toxic pigment ink and cotton with baby's safety paramount. Lay flat to dry in the shade/not in direct sunlight. Warm iron as necessary without any steam.

No, we are unable to make changes to the covers of our books or the borders at this time. We are hoping to release updated border functions & designs in the future.