How do you ensure personalised quality of my My Family Book?
We’re very proud of each of our My Family Books. We get to see the very best of your family in your smiling pictures & we know from personal experience just how brightly your baby will smile when they get their hands on their own My Family Book, so it is important to us to make each one as perfect as your family! As every My Family Book is handmade there can be some colour variations/vibrancy from the individual printing & washing process & shape/sizing/placement variations when being compiled. What we promise is that we will take much care to ensure your personalised My Family Book arrives looking its absolute best.
How long until I receive my order?
My Family Books are all handcrafted with 100% love & care. We aim to handcraft your personalised My Family Book within 10 business days of receipt of your order. If there is a delay due to demand we will put up information on the website to keep everyone up to date. We’ll also let you know as soon as it is packed and in the post to you.
Oh no – I made a mistake in my order, can I please edit it?
It’s really important to us to make sure your My Family Book is the best it can be and we can edit your order for free before printing; or after printing but before completion for $7.50 per page edit. Unfortunately once your book is completed we cannot undertake any edits. Please email us at firstname.lastname@example.org ASAP if you need an edit as printing mostly happens within a few hours of ordering.
Can I give a My Family Book as a present?
Of course you can! Gift certificates are also available if you would prefer your special recipient to choose the photos & text themselves. We offer both physical gift certificates and e-coupons (codes not a printable pdf voucher).
How do I pay for my order?
We use PayPal for payments which allows you to pay by your credit card safely. You do not need to have an account with PayPal to use this method of payment. If you are having issues with PayPal please contact us at email@example.com as we can provide you with our bank account details to facilitate direct deposit payment.
How big is the My Family Book?
With little hands at the forefront of the design, My Family Book measures approximately 9.5cm x 9cm x 2cm. This is the perfect size for little hands to carry and explore. It has 12 pages that feature 5 of your personal family photos and accompanying text.
Where is My Family Book made?
My Family Book has been designed & handmade in the greater region of Sydney NSW, Australia.
Can My Family Book be washed?
We only recommend a cold gentle hand wash if you find it necessary to wash your book. It comes pre-washed for you so it is ready for immediate use. There will be some fading of the colours as the books are water-resistant not watertight as we have used a non-toxic pigment ink and cotton with baby’s safety paramount. Lay flat to dry in the shade/not in direct sunlight. Warm iron as necessary without any steam.
Do you edit/manipulate images?
No. Make sure the image you upload is as you want to see it. Please note rectangular images will be fitted to square as best as possible however this can result in stretching or shrinking of images. There may be other slight placement variations on your images to get the best possible printed outcome which may include the removal of borders. For best results we recommend getting up close & personal with your camera, make the frame square & shoot it in black and white/tonal back & white. Colour photos that are uploaded will be printed black & white but please note that dark or shadowy images tend to lead to poor quality prints.
Can I change the arrangement of the page borders?
No. We are hoping to release updated border functions & designs in the future.
Can I have lowercase letters or change the font or have emojis/emoticons?
We are unable to have different fonts at this time and our software does not recognise emojis/emoticons. The default setting is for uppercase but if you want to have lowercase all you need to do is make a note in your order and we will arrange it for your My Family Book.
Who can I put in My Family Book?
You can put anyone in your family into the book – Mum, Dad, Brothers, Sisters, Baby, Grandparents, Great Grandparents, Aunts, Uncles, Cousins, Pets! Whoever and whatever the make up of your unique family – it can be included in a My Family Book. The only catch is each book has space for 5 photos.
How many My Family Books can I create?
You can create as many as you like to suit the size of your family.