PERSONALISED ORDERS CLOSED FOR 2023 | SHIPPING DELAYS WORLDWIDE

FAQs

Until 6-9 months of age babies see in high-contrast black and white as their retina develops. Exposing baby to bold monochrome and geometric designs like all our products during the first year of baby's life:

  1. - nurtures and accelerates visual development;
  2. - stimulates and encourages brain cell growth and connections between the left & right side of the brain;
  3. - promotes physical development (like kicking, reaching, rolling, grasping);
  4. - increases concentration skills; and
  5. - enhances and fosters curiosity, creativity and confidence.

Black and white is also a calming and focusing resource for essential learning throughout the toddler and pre-school years of brain development.

Orders for Christmas delivery 2021 - 5 NOVEMBER 2021

COVID has caused extensive shipping delays (approx 20-25 business days to most worldwide locations).

AUSTRALIA/USA/UK: MIDNIGHT NZDT FRIDAY 5 NOVEMBER 2021. All orders will be sent via standard tracked post which is taking approximately 15-25 business days. If you are in a non-metro or rural location please order early to avoid disappointment.

NZ: Midnight Sunday 5 December 2021. All orders will be sent tracked post which takes approximately 3-4 business days.

We will remain open and continue to send all orders right up to 10 Dec 2021 but we do not guarantee delivery of any order before XMAS after the cut-off dates listed above. We strongly recommend you order as early as possible to ensure plenty of time for the post to reach you. We take no responsibility for any post service delays.

We love bringing our books out to you to feel the softness, see the photo quality and inspect the quality of all our handcrafted books! We routinely attend retail and trade events for this purpose and look forward to meeting you in 2020 at:

Sydney 21-24 February 2020 - Life InStyle - Kids InStyle Stand 2718K  (International Convention Centre) Trade only

Adelaide 18-19 April 2020 - Pregnancy Babies and Children's Expo  - Stand G21 (Adelaide Showground, Wayville)

Sydney 22-24 May 2020 - Pregnancy Babies and Children's Expo  - Stand M13 (Sydney Showgrounds)

Christchurch 6-7 June 2020 - The Baby Expo - Stand H7 (Pioneer Stadium)

Waikato 27-28 June 2020 - The Baby Expo - Stand G7 with special guests Lila Jasmine Nutrition (Claudelands Event Centre)

Perth 7-9 August 2020 - Pregnancy Babies and Children's Expo  - Stand G14 (Claremont Showgrounds)

Auckland 21-23 August 2020 - The Baby Show - Stand M43 (ASB Showgrounds)

Auckland 30 August - 2 September 2020 - NZ Gift Fairs - Stand DE39 (ASB Showgrounds) Trade Only

Melbourne 16-18 October 2020 - Pregnancy Babies and Children's Expo  - Stand L14 (Melbourne Exhibition Centre)

Sydney 8-9 November 2020 - Pregnancy Babies and Children's Expo  - Stand E31 (Sydney Showgrounds, Homebush)

Brisbane 28-29 November 2020 - Pregnancy Babies and Children's Expo  - Stand B21 (Brisbane Convention & Exhibition Centre, South Bank)

 

We're very proud of each of our personalised My Family Books. We get to see the very best of your family in your smiling pictures & we know from personal experience just how brightly your baby will smile when they get their hands on their own My Family Book, so it is important to us to make each one as perfect as your family! As every My Family Book is handmade there can be some colour variations/vibrancy from the individual printing & washing process & shape/sizing/placement variations when being compiled. What we promise is that we will take much care to ensure your personalised My Family Book arrives looking its absolute best.

My Family Books are all handcrafted with 100% love & care. We aim to handcraft your personalised My Family Book within 10 business days of receipt of your order. If there is a delay due to demand we will put up information on the website to keep everyone up to date. We'll also let you know as soon as it is packed and in the post to you. We ship all orders out from our NZ based studio & warehouse - which takes approximately 10 business days worldwide.

Once your personalised order is placed we are unable to edit the order. So long as your order has not been printed we will be able to cancel your order and arrange for you to recomplete a new order. If you have made a mistake please contact us ASAP at info@myfamilybook.com.au as printing mostly happens within a few hours of ordering.

Of course you can! We can send the order direct, just add a little note on your order to tell us it is a gift. Gift certificates are also available if you would prefer your special recipient to choose the photos & text themselves.

We use PayPal for payments which allows you to pay by your credit card safely. You do not need to have an account with PayPal to use this method of payment. If you are having issues with PayPal please contact us at info@myfamilybook.com.au as we can provide you with our bank account details to facilitate direct deposit payment.

With little hands at the forefront of the design, My Family Book measures approximately 9.5cm x 9cm x 2cm. This is the perfect size for little hands to carry and explore independently. It is also handy to attach to prams, nappy bags and pop into day care packs. It has 12 pages that feature 5 of your personal family photos and accompanying text.

All our black and white soft books have been designed in Australia and are crafted in our studio in New Zealand. All our books ship from New Zealand and take approximately 10 business days for tracked delivery services.

We only recommend a cold gentle hand spot wash if you find it necessary to wash your book. It comes pre-washed for you so it is ready for immediate use. There will be some fading of the colours as the books are water-resistant not watertight as we have used a non-toxic pigment ink and cotton with baby's safety paramount. Lay flat to dry in the shade/not in direct sunlight. Warm iron as necessary without any steam.

No, we are unable to make changes to the covers of our books or the borders at this time. We are hoping to release updated border functions & designs in the future.